Denton Animal Hospital P A

Denton Animal Hospital P A is a small animal clinic in Denton, Maryland, located at 531 Fleetwood Rd. It treats dogs and cats. Public feedback includes both positive notes about helpful phone interactions and concerns about customer service during a call about a pet health issue.

Services

•Veterinary care for dogs
•Veterinary care for cats

Pricing

No published pricing information is available.

People

Recent reviews mention Wendy, and a staff member referred to as Megan or Morgan.

Reviews

Google reviews show a 4.1/5 rating from 47 reviews. Recent written feedback includes one account describing a pleasant, helpful phone conversation with Wendy, and another describing a difficult phone interaction involving a long hold time, no interim guidance when the doctor was unavailable, and dissatisfaction with tone and communication style; that reviewer also noted they had not previously had issues with the clinic’s pet care.

Reviews for Denton Animal Hospital P A

Note: Showing the 5 most recent Google reviews out of 47 we track in total. Recent reviews may not be representative of overall sentiment.

Theresa Caraballo

5 months ago

Bass Fan

1 year ago

I called to asked a question about my dog. I spoke to someone named Wendy. She was pleasant and helpful with answering my questions.

Hilary Harris

Mrs Kittrell

I have a pet that gets seen at this location. I called to speak to someone about an issue my pet was having. I wanted to asked a medical question, was told the doctor wasn’t in. I was transferred to Megan/ Morgan. She had zero customer service skills. Of course one will call if there is an issue with their pet. I wanted information on how to keep my pet comfortable until Mondays appointment with the issue she is having. I was told after holding for 13 minutes while at work that there was no advice available. I then tried asking for referrals to call elsewhere. I was over talked leading to this person saying “If you let me talk” which she was talking the entire time. She said she was talking to me woman to woman in a defiant voice Ha Called me “Honey” several times after being asked not to. I felt like me calling about my pet breathing issue was a bother to her. I NEVER had an issue with this place or the care of my pet. Customer service is a biggie for me as well as for others. I feel like she was not trying to be helpful or even cared about my pet’s breathing issue. Eventually, after cutting her off, I was able to get a number for somewhere else. Staff that answered the phone was great! When one call to get information, we are already worried about our family member but to call and not receive any compassion has me questioning the care of my pet at this facility. I never was given an appointment!